Frequently Asked Questions
Everything you need to know about your SWISSGEAR experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Does SWISSGEAR offer a warranty on its products?
Yes, our products are engineered to last. Most backpacks and luggage come with a 3-year or 10-year limited warranty covering manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I clean my SWISSGEAR backpack?
We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or using harsh detergents, as this may damage the fabric and protective coatings.
Do you ship internationally?
Currently, we ship to addresses within the United States and Canada. For other regions, please check our authorized international retail partners.