Returns & Exchanges
At SWISSGEAR, we stand behind our craftsmanship and offer a 30-day return policy for unused products in their original packaging. We want to ensure you are completely satisfied with your purchase, whether it is a durable backpack or premium travel gear.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and receive a return authorization.
Package Your Item
Securely pack the unused item in its original box with all tags attached, including a copy of your packing slip for faster processing.
Ship the Product
Affix the pre-paid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing